Contact Us

This is the page to use if you want to reach the editorial team behind Best Crypto Casinos — to flag an error in a review, tell us how a withdrawal actually went, ask how we rank sites, or raise a partnership question. We cover crypto casinos that accept US players, and reader messages are one of the main ways we find out when something on a site has changed.

Email us

The fastest way to contact us is email: [email protected]. One inbox handles everything — corrections, reader questions, press and commercial enquiries. We read every message and aim to reply within a couple of business days, though detailed corrections that need re-checking a casino's terms can take longer.

To help us act on your message quickly, include:

• The casino's name as it appears on our site — BetPanda, CoinPoker Casino, Cryptorino and so on.
• The page you were reading, and what it said that looks wrong or out of date.
• Dates, where relevant — when you deposited, when you requested a withdrawal, when a bonus term changed.
• The coin and network involved (BTC, ETH, LTC, USDT, USDC, DOGE), since on-chain behavior differs a lot between them.

Please don't send us private keys, seed phrases, wallet passwords, exchange logins or casino account credentials. No legitimate site or support desk needs them, and we will never ask. If someone claiming to be from Best Crypto Casinos asks for any of that, it isn't us.

What we can help with — and what we can't

We are an independent comparison site, not an operator, an agent or a dispute-resolution service. If your money is sitting at a casino, your first stop is that casino's own support channel — usually live chat, which most crypto casinos staff around the clock. Tell us about it too, though. Repeated reports about the same operator affect how we describe it and where it sits in our rankings.

How we make money, stated plainly

Some links on this site are affiliate links, and Best Crypto Casinos may earn a commission if you open an account through one. That relationship does not buy a position in our tables and does not soften a review. Commercial terms are negotiated separately from editorial scoring, and a site can pay us nothing and still rank at the top — or pay us and still carry a warning about slow verification or thin bonus terms. If you think a page reads like an advert rather than an assessment, that's exactly the kind of message we want at the address above. Our editorial background and standards and our terms and conditions set this out in more detail.

Reporting a problem with a casino we list

Reader reports carry the most weight when they're specific. The three most useful categories:

1. Payout problems. Tell us the requested amount, the coin, when you requested it, what the site said, and whether an identity check was triggered. Advertised "instant" withdrawals are marketing language; what we care about is whether payouts clear in practice.
2. Bonus disputes. Send the promotion name and the term you fell foul of — playthrough multiple, max bet while wagering, expiry window, excluded games, country or state exclusion. Most bonus complaints trace back to a condition buried in the promo page.
3. Access changes. If an operator has started blocking your state, or asked for documents where none were previously required, that's material and we'll re-check the page.

We verify what we can against the operator's public terms before changing a page, and we date time-sensitive findings. Details on this page were last checked on Sep 19, 2026. Where something can't be confirmed either way, we say so rather than guessing.

Reader questions we answer by email most often

Bonuses and their conditions

Every headline offer on this site comes attached to conditions, and those conditions decide whether the offer is worth taking. Three examples from the operators we rank, with the caveat that terms change and the operator's own promotions page is always the authority:

• BetPanda leads our table on a 10% weekly cashback deal rather than a large front-loaded match. Cashback suits players who put through steady volume, since it returns a slice of net losses instead of handing you a balance you then have to wager. Check the qualifying period, minimum loss threshold and whether the cashback itself carries playthrough before you count on it. The limitation: if you play occasionally and in small amounts, a cashback-led site gives you far less up front than a deposit-match site.
• CoinPoker Casino offers a 150% welcome bonus up to $2,000. Larger match, but a match bonus is where wagering requirements bite — look at the playthrough multiple, the expiry window, max bet per spin while a bonus is active, and which games contribute at full weight. Its limitation is focus: the poker-first product means the casino catalogue and live-dealer range are narrower than at a pure casino brand.
• Cryptorino pairs a 100% match up to 1 BTC with 10% weekly cashback, which is unusual in combining both structures. The BTC-denominated cap is the thing to watch: your bonus ceiling moves with the Bitcoin price, and so does the dollar value of anything you hold in BTC while playing. Same checks apply — wagering multiple, time limit, eligible games, and whether the cashback and the match can run at the same time.

Other operators in our tables, including Punkz (20,000 USDT welcome bonus plus 15% cashback), Hyperlucky (20% daily cashback up to $10,000 plus 100 free spins), Winna (up to 60% rakeback and 25% instant cashback), Thrill (up to 70% rakeback plus 10% cashback), BC Game (four match bonuses up to $4,000 plus 400 free spins), Wild.io (up to 350% across the first three deposits plus 200 free spins) and Vave (up to 550 USDT plus up to €75 free bet and 5% cashback), run the same structures in different proportions. Advertised maximums are ceilings, not what a typical player receives, and all of them require a deposit — none of this is free money.

Deposits, withdrawals and fees

Comparison sites can't pay you and don't hold funds; money moves directly between your wallet and the casino. Deposits and withdrawals at the sites we cover are on-chain, typically in BTC, ETH, LTC, USDT, USDC and DOGE, with altcoin support varying by operator. Practical points readers ask about:

• Network fees are paid to the blockchain, not the casino. Ethereum gas can dwarf a small deposit; Litecoin and Dogecoin are usually cheap. Stablecoin transfers cost very different amounts depending on which network you send USDT or USDC over — match the network on both ends or the funds can be lost.
• Confirmation times gate when a deposit credits and when a withdrawal lands. Casinos set their own confirmation thresholds, so the same transaction can show as complete on-chain and still be pending in your account.
• Withdrawal limits are set per operator, often per day and per VIP tier, and a large cash-out can be paid in installments.
• Volatility is a real cost. Holding a balance in BTC or ETH means its dollar value moves while you play. Stablecoins like USDT and USDC exist precisely to avoid that, which is why many players deposit in them.
• Verification may be requested even at sites that advertise no-KYC play, commonly on larger withdrawals or where the operator's terms allow it. Treat "no verification" as a default, not a promise.

Games, and the sportsbook sitting next to them

We're asked what "crypto casino games" actually covers. In practice: slots from providers such as Pragmatic Play and NetEnt; live-dealer rooms running blackjack, roulette and baccarat with Evolution among the common suppliers; RNG table games; and the crypto-native originals — crash, dice, plinko and in-house titles, often with provably fair verification so you can check a result's seed yourself. Provably fair applies to originals; third-party slots rely on RNG certification and independent audits instead. Most of the operators we rank, Vave and BC Game among them, also run a sportsbook alongside the casino, and several run poker — CoinPoker most obviously. Those product lines usually have separate bonus terms, separate wagering contributions and separate rakeback schemes, so a casino bonus rarely transfers to sports bets. Check which product a promotion applies to before depositing.

Legal standing, age and where we stop

There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operators licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator, and not by the state gaming boards that oversee regulated online casinos in the handful of states that permit them. That places them in a legal grey area for US players, and we won't dress it up as anything else. Some operators self-restrict particular states; those exclusions vary by site and change without notice. You need to check your own state's laws and the operator's own terms before you sign up, and a qualified attorney is the right source if you want a definitive answer for your situation.

Tax is the same story. US players are generally liable for tax on gambling winnings and on crypto gains, and playing with cryptocurrency doesn't change that. We can explain the general shape of it; we can't advise you, and you should speak to a tax professional. We won't answer questions about disguising income, sidestepping identity checks, getting around state geoblocks or defeating anti-money-laundering or sanctions screening, and messages asking for that won't get a reply.

These sites are for adults only — 18+, or 21+ where the operator's terms or your state's rules set that higher. Check the minimum age stated on the site you're joining.

Gambling should stay affordable

Every game on every site we list is built to lose you money over time. No bonus, rakeback tier or coin choice changes that, and nothing here is a way to make money or fix a financial problem. Only stake what you can afford to lose, and never deposit to recover a previous loss. If gambling is causing you or someone close to you difficulty, the National Problem Gambling Helpline is free and confidential on 1-800-GAMBLER. Be aware that offshore crypto casinos may not provide the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to offer — our responsible gambling resources explain what to look for and what to do if a site's tools fall short.

Other ways to reach us

• Corrections and fact-checks — email with the page and the specific claim. We'll cite our source when we reply or amend.
• Operators and PR — send licensing details, current promotional terms and the states you accept. Contacting us doesn't secure a listing or a position.
• Content and partnership enquiries — same address, with "partnership" in the subject line so it routes correctly.

If you're writing from outside the US market, note that we also maintain coverage of casinos outside the GamStop scheme for UK players, which is a separate market with separate rules. For everything else, the inbox above is the place to start — no form to fill in, no phone queue.